Updated: 07/12/2024
At Big One Tours, we prioritize your satisfaction and understand that plans can change. That’s why we’ve designed a clear and hassle-free refund policy for your convenience.
1. Refund Requests
- Customers can request a refund up to 24 hours before the scheduled service or event starts.
- Refund requests made after this 24-hour period will not be processed.
2. How to Request a Refund
- Email: Send your refund request to support@bigonetours.com with your booking details and the reason for cancellation.
- Phone: Call our customer care team at [Insert Phone Number] for quick assistance.
3. Processing Time
- Approved refunds will be processed within 5-7 business days.
- The refund amount will be credited back to your original payment method.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- If the cancellation request is made less than 24 hours before the scheduled service/event.
- Certain promotions or discounted bookings may be non-refundable (specific terms will be mentioned at the time of booking).
